Building reference skills with LiFT: The reference interview

A free self-paced, on-demand course that explains the purpose of a reference interview and suggests different methods to help make users feel comfortable and clarify their information needs. 

Part of the Library Foundational Training (LiFT) program developed by OCLC’s WebJunction, in collaboration with the Idaho Commission for Libraries. Registration required.

General Foundational…LiFTreferencereference interviewself-paced
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